RA Warranty Return Policy

At 1833 PTY LTD, we want to make sure you’re delighted with your purchase. If you need to return a product, you’ll need to request a Return Authorisation (RA) number. This can be done by completing our Warranty Form.

RA numbers are valid for 30 days. Once the RA number expires, it will no longer be valid, and you will need to request a new RA number if more than 30 days have passed.

Upon issuing your RA number, we will send you an email detailing the return process. You must display the RA number on the outside of the return package. If you are returning multiple boxes, each package must have the RA number displayed. Returns that are not marked correctly will not be processed, and they may be refused upon arrival, with the cost of return shipping being borne by the customer.

The product must arrive in the same condition it was sent in. Please ensure that it is properly packed with adequate protection for the item and any accessories. The RA number must be visible on the outside of the package. If products are damaged during shipment, both the warranty and the RA number will be voided, and the product will be returned to you at your cost.

Warranty Returns

If your product is still under warranty, you can return it for a warranty claim. 1833 PTY LTD offers a Return-to-Base Warranty. This means that you are responsible for sending the product back to our office in ADELAIDE (12 Tarton RD, Holden Hill, SA 5088) at your own expense. You are free to select the return shipping method of your choice.

We highly recommend that when you return a product, you select a shipping method with tracking and consider insuring the item for its original purchase price to ensure that you’re covered in case the product is lost during return shipping. 1833 PTY LTD is not responsible for any lost items that are shipped back.

Once your warranty claim has been processed, we will contact you with the outcome, including any return instructions or whether a refund or credit will be issued. Please note that the return shipping costs are not covered by the warranty.

Change of Mind Returns

Changed your mind? We offer a 3-day cooling-off period on all purchases, we’re happy to help within the guidelines of our return policy.

• 30-Day Return Period: You have 30 days from the date of delivery to decide whether the product meets your needs. If you return the item for any reason other than a defect or incorrect item, we’ll gladly accept it within this 30-day window.
• Return Shipping Costs: In the event of a change of mind, the customer is responsible for the cost of return postage. This helps us maintain competitive prices.
• Item Condition: For a full refund, the item must be returned in its original condition, with all packaging and accessories included. We understand that items may be handled to assess suitability, but they must be returned without visible signs of use or damage.
• Assessment of Returned Items: Each returned item will be assessed upon receipt. If the item is not returned in its original condition, we reserve the right to reduce the refund amount to reflect the loss of value. This reduction will be fair and based on the condition of the returned product.

Return Address:

1833 PTY LTD
12 Tarton Rd, Holden Hill, SA 5088, Australia

Please ensure the return package is well-packed and includes the order number, your name, and the reason for the return. We recommend using a trackable service to ensure that your item reaches us safely.

DOA or Functional Returns

If your product is dead-on-arrival (DOA) or is found to be non-functional, please contact us immediately for a Return Authorisation (RA). In many cases, we may offer free return shipping for faulty products. Once you contact 1833 PTY LTD, we will attempt to resolve the issue. If it’s determined that the item needs to be returned for warranty service, we’ll issue a Return Merchandise Authorisation (RMA) number and send you a prepaid return shipping label.

Important Note: 1833 PTY LTD will not accept any return shipments without an RA number. Any returns received without an RA number will be returned to the sender at the sender’s expense.

If you have any questions or need assistance with a warranty or return, please contact us at +61 884271839 or email us at admin@1833.com.au.

What If My Product Develops a Fault After the Warranty Period?

We are committed to offering high-quality products. If your product experiences a fault after the warranty period has expired, you’re still welcome to contact our ADELAIDE retail support team, who can provide assistance and in-store repair services. We’ll do our best to assist you in finding a solution.

Let’s Connect

Have questions? Our team is here to help.

📞 +61 8 8427 1839
✉️ admin@1833.com.au
Address: 12 Tarton Road, Holden Hill, SA 5088
Company Number ANB: 76 624 501 122